Same issue here as well! We use a service called Talkscribe. I was asked to restore my phone to factory settings for testing purposes For the next 24 hours. When I get voicemails about 50% of the time I get a message on the voicemail screen of my Iphone 6S that says "Transcription not available". Which would lead me to believe that that is NOT sent via text message. Read on another forum that Apple initiated a server side fix which took effect on 3/22 which would require restarting your phone to take effect. Your iPhone will immediately hang-up and this will reset your voicemailbox. ‎03-14-2017 12:29 p.m. Got a Like for Re: iPhone voicemail transcription not working. It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. We specifically ordered the Premium version so that his voicemail messages would automatically be transcribed to text and then sent as text messages to his phone. If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. For clarification, this is the transcription in the iOS 10 phone app, not the Verizon voicemail transcription feature. Verify your device has a data connection–transcription only works when data is on (either WiFi or cellular/mobile) Try connecting with cellular data instead of WiFi or … Messages go to text and email. I reset my network settings, and nothing. I know you want full access to the voicemail feature you are paying for. It's not cheap but the accuracy is way better than automatic transcription because humans do it. Did you get anything fixed? This may fix the issue of voicemail not working on your device. You have to turn on Siri to get Voicemail transcription. Force Close and Reopen the Phone App. Smh! I had to get a new phone to switch to Verizon, did so, ported the number, and now I don't get the transcriptions at all. Also, the transcription is never very accurate. We have 4 brand new iPhone 7's with this issue. This works in most cases, where the issue is originated due to a system corruption. Then press the star key (*) 3 times. It also provides a transcription of each message that can be sent via text message or email, and allows you to prioritize and archive your messages as you choose. All of my old voicemails are now transcribing. ‎03-09-2017 11:04 a.m. Got a Like for Re: iPhone voicemail transcription not working. Caller Dependent Greetings: Create personal greetings for a caller or a group of callers 3. We have a visual voicemail option in which you receive your messages in the form of text for a cost but this can be opted out of. MarcusS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. It was right after that that I first tried testing voicemail and noticed transcription didn't work. Transcribed voicemails will be sent as an SMS 5. I know they see these posts but won't do anything! Now we'll need to locate the Visual Voicemail App. Tap the message from the calling party's number… I have two iPhone 7 that were previously on AT&T and the transcription voicemail worked perfectly. I noticed that both my wife's phone and my own we're no longer displaying the transcriptions for the voicemails. I had to get a new phone to switch to Verizon, did so, ported the number, and now I don't get the transcriptions at all. Life doesn't always slow down long enough for you to listen to a voicemail. If Voicemail Transcription is not working on your iPhone, check to make sure your phone is running the latest iOS update. You'll typically find it under: settings: then Apps or Applications. This morning, 3/23, voicemail transcription is now working again for me. If the site loads, … Important calls can often slip through the cracks. It's amazing how Verizon has no clue how to fix this issue. Voicemail transcriptions on my iPhone 7 Plus worked fine there. If my response answered your question please click the 'Correct Answer' button under my response. Enter your password again to confirm it, then tap Done. The Verizon Wireless Web site states that this is a feature of the Premium version of this feature: However, we have not been able to get the transcription service to work. Android supports voicemail transcription but it may be sent as an email, not a text message. However, whenever i get a new voicemail now, i do not get the transcription. To set up your voice mailbox: On your phone, tap the Phone app. I'm most definitely NOT a VZW employee. Scroll down to find the Visual Voicemail App. You do not need the $2.99 transcribe plan for your iPhone. I completely wiped and restored my phone and set it up as a new phone and it's still not working. Go to the Phone app, then tap the Voicemail tab. ... reliable text transcription delivered to your voicemail app or text messaging stream. At first glance, it seems unrelated, but Siri’s voice-recognition is a crucial tool for voice-to-text transcription. If you turned off Siri on your iPhone, that may be why voicemail-to-text transcription is not working. This feature, called visual voicemail, has been on the iPhone since day 1, and is still not often found outside the iPhone ecosystem. ; Once your voicemail is set up, and you've added Voicemail to Text for iPhone, you'll automatically start receiving your voicemail messages as text messages that you can view in the text messaging app. When I get a solution from the engineer and how to remedy the situation I will post back. Also are you attempting to get the voicemails with an active 3G/4G cellular data connection? Update to the latest iOS version. Turn on Siri in the Settings. Here we’ve rounded up 8 tricks or tips to fix voicemail won’t work on your iPhone in iOS 14/13, hopefully, these will help you out as soon as possible. Dial *86 on your iPhone and enter your voicemail password pin. Android devices do qualify for Premium Visual Voicemail, but that no longer includes transcribed messages. I don't want to pay to have my voicemail transcribed and sent to me via text, i want the basic iOS app to work as intended. Here's how to use the voicemail-to-text feature known as Visual Voicemail on your iPhone. IPhone 7 plus ported from AT&T running iOS 10.3 beta 7. If your iPhone is connected to the Internet, through Wi-Fi and/or a cellular connection, transcription will not work. Open the AT&T Visual Voicemail app. Note: If you do not remember your voicemail pin password, call Verizon. It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. Before using Voicemail to Text, make sure you have set up your voice mailbox. It does make checking your messages much easier though. I'm not sure if you've gotten your visual voicemail to work, but I had the same problem when switching my SIM card back to my Verizon SIM. After that, relaunch it. The rest of the Premium Visual Voicemail features appear to work fine. Voicemail Transcription: Discreetly read voicemails without listening to them 2. I have the same problem. How can i get this basic feature working? To check your connection, open Safari on your iPhone and type macreports.com in the address bar and tap Go. This will -not- delete any voicemail messages; it will only reset the app itself. If a post answered your question, please mark it as the answer. It will reset your iPhone network to the factory setting, but will not erase … We have a visual voicemail option in which you receive your messages in the form of text for a cost but this can be opted out of. But, it works good enough to get the gist of a message without having to hear the audio of it first. From a Home screen, tap the Messages icon . One of iOS 10’s new features, visual voicemail, hopes to expand the easiness of voicemail on iPhone even further, with voicemail transcripts. I restored from a backup and my voicemail were all still there (including their transcriptions in the phone app). at&t it worked seamless. Make sure that your iPhone is connected to the Internet and then test to see if voicemail transcription starts working. Just follow the steps under "Using Visual Voicemail #8 here >. Also Read: Fix iPhone Won’t Delete Voicemail Messages > Fix iPhone Voicemail Not Working. -- Not Available 1. ; Tap Transcriptions to turn transcriptions on or off. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. DONWEG8, thank you for your time and patience. Are you using the Verizon Voicemail app from the Play Store? Reset Network Settings. However, a lot of the time the problem is really caused by a software issue on the iPhone itself. Visual voicemail simplifies your communication by sending a list of your phone messages to a preferred device. Long story short I had to buy new phones for them to work on Verizon's network. ; If you don't see the option for transcriptions, go into About and let us know which OS it's running. iPhone voicemail transcription not working, Re: iPhone voicemail transcription not working, Sinplynando, we appreciate you joining our family, and we're going to work with you to get this resolved. If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. Thanks in advance for your help with this! Got a Like for iPhone voicemail transcription not working. Apple has a voicemail transcription called Visual Voicemail. Create a voicemail password, then tap Done. However, there is no evidence on the Verizon Wireless web site that his phone does not support this capability. Don't set up or pay the $2.99 Verizon transcribe service. I have an open ticket with Apple as well, hopefully next week the engineers at Apple can remedy this crisis. Tap Set Up Now. I ported my number over from AT&T. How voicemail transcripts work on iPhone Hello, @hlsingler, Thank you for reaching out. You can subscribe to Voicemail to Text via My Verizon. We enabled Premium Visual Voicemail on my son's Moto X Pure Edition phone tonight. Fix: Verizon Visual Voicemail not Working If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. ; Tap the Voicemail tab and follow the prompts. If you have Visual Voicemail on your Note 10+, you should be able to tell if the device can transcribe voicemail by doing this:. For clarification, this is the transcription in the iOS 10 phone app, not the Verizon voicemail transcription feature. They will be able to reset your voicemail password. I switched from at&t with 4 phones. Just follow the steps under "Using Visual Voicemail #8 here > http://vz.to/2kMTsb7 If this is not what you are using please clarify. In my experience customers using the iPhone with Tracfone’s Verizon towers will sometimes find that they have Visual Voicemail instead of regular voice mail like customers using Tracfone’s ATT or T-Mobile towers. Is the email account associated with the phone getting emails with the voice transcription? I too will post when I hear back from Apple! If an app isn't available on your Home screen, swipe left to access the App Library. Once you access your voicemail, press 1. ; Tap Menu. Go through Appk support or go to Apple store to get the transcription problem fixed. It is not sent as a text message. That's why Verizon's premium voicemail products allow you to have your voicemails transcribed and delivered as texts so you can read on the go. While the iPhone’s Visual Voicemail sometimes works with the different Tracfone brands, they do not seem to officially support it. When that message appears the play back triangle and the message bar are grayed out and the message length shows 0.00 to 0.00 even though the caller has actually left a message. On iPhone 8 and earlier double press the home button. ; Tap Settings. To force close the Phone app, on iPhone X and later swipe up and hold. We called Verizon customer support, and the nice representative guessed that maybe this feature is not supported on his phone. I got the exact same phone (iPhone 7 Plus in Jet Black) and i even ported over my number. Siri might be responsible for your voice-to-text problems. Flick or drag the Phone app card to top to force quit it. Can anyone provide instructions for how to get the Voicemail to Text message feature to work? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was able to contact Apple support and spoke to a tech who gathered report logs from my phone and information and is now being forwarded to an engineer to take a better look at the information and hopefully figure out why this is happening . 3. It's like the feature isn't even there. Check your cellular network connection and try to call someone. It's like the feature isn't even there. Verizon Tech support called Apple Tech support and found out that Voicemail transcription is related to Siri. The voicemail to TEXT MESSAGE (as I am reading the chart) is only on the iPhone. It worked fine when i was on AT&T! I came to this thread to find answers which unfortunately none of this worked, so what I did was attempted to change my voicemail password by going to setting> phone>Change Voicemail Password. The feature is still in early beta stages, meaning that not everything will transcribe as clearly as you may want. I'm having the same issues! When voicemail is not working on your iPhone, a lot of people assume that there’s a problem with their wireless carrier, so they immediately call Verizon, AT&T, T-Mobile, or another carrier’s customer support hotline. You will see all the open app cards. Same problem here, as well as horrible service everywhere. Also, the transcription is never very accurate. This transcription is handled by Apple for free independent of Verizon. Tap the app, then tap force stop , then confirm . If this is not what you are using please clarify. Check your Internet connections. Only the first 45 seconds of each voice message will be transcribed 4. Got a Like for Re: iPhone voicemail transcription not working. Then you can check the following tips to fix iPhone voicemail quickly. I hadn't received a voicemail between 12/27 and 2/11 so I don't know when it stopped working, but I did an erase and restore from backup on 11/5/16 too and a voicemail I … It is not sent as a text message. This ensures others can benefit from our conversation. I have the same issue, sounds like the same situation. Sinplynando, we appreciate you joining our family, and we're going to work with you to get this resolved. This ensures others can benefit from our conversation. Are you using the Apple application to listen to voicemails or the Verizon application? 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