Unfortunately the worst happened a shoot out at the beach, no one explained anything to us and it was terrible to see and hear guests commenting on the incident. Families running everywhere and parents throwing themselves in top of kids. We did hear it loud and clear, and saw people walking on the beach turn around and run -- looks of horror on their faces. The police took 30 minutes to arrive and there is zero security here. We spent 7 nights there in February 2019. The main gate is always supervised by a security agent and resort access is actively monitored.4. People need to know this is going on so they can make their own decisions about travel. Excellence Playa Mujeres - Excellence Club worth it? Unfortunately I think these things just continue to increase. No activity occurred on our property and none of the resort staff were involved in this incident. The main gate is always supervised by a security agent and resort access is actively monitored.4. Dreams Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Main entrance - Check out Tripadvisor members' 57,775 candid photos and videos. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. When 4 gun shots via vendors were shooting at each other on the beach. Book Dreams Playa Mujeres Golf & Spa Resort, Playa Mujeres on Tripadvisor: See 3,390 traveller reviews, 4,563 candid photos, and great deals for Dreams Playa Mujeres Golf & Spa Resort, ranked #11 of 15 hotels in Playa Mujeres We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. And it isn’t being covered in the thread as stated...is an addendum to a generic thread where people started commenting, I hope this thread remains since ti actually has shooting as the title. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. Taxes and fees that are shown are estimates only. Only a matter of time before an innocent by stander got hit by a bullet....Wait until it is a tourist that get hits then see what happens..... https://www.tripadvisor.ca/ShowUserReviews-g1229340-d12818673-r583907796-Hotel_Riu_Dunamar-Playa_Mujeres_Yucatan_Peninsula.html, Review of (ta && ta.queueForLoad ? Dear Echst,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Other family-friendly fun includes shallow pools for kids, plus quiet pools and infinity pools for adults— all with complimentary poolside We were pleasantly surprised! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92272804', '');}, 'log_autolink_impression');Isla Mujeres. I’ve been to both countries countless times & have only felt uneasy (on several occasions) in Jamaica, never in Mexico. Adult guests staying at Dreams Playa Mujeres will have access to enjoy the adults-only Secrets Playa Mujeres Golf and Spa Resort facilities , included:2 pools a main free-form pool and an infinity pool. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. Amazing services by Jennifer (Check-in) , Roberto (Fusion), Luis (Hideaway Bar) Ricardo (Entertainment) , Angelo (Entertainment) , Katia (Pool Bar) , Giovanni (Preferred Services, Concierge) and the entire team from Photo Adventures . But I don't want to be hit by a stray bullet, either. We stayed the last week of July 2020 at Dreams Playa Mujeres Here is a collection of all food related items, menus, and drinks! * The staff is very dedicated to making sure travelers have a great time- everyone was friendly and helpful!I'd like to call out a few employees who especially stood out for us: Daniel (photographer) took gorgeous family photos for us- he was awesome! Yes it is on the mainland but a part of the municipality of (ta && ta.queueForLoad ? Was a miserable experience and def did not feel like a vacation. I hope this thread stays up. We were right near a shooting on the beach, the first part of March. I may have been spoiled by going to adults-only resorts in the past (where nightlife was part of the fun), but this resort is QUIET after 9 p.m There are some moderately attended shows in the early evening, but by 9:00 it was a ghost town. We had some great days at the pool and the beach until the shooting on the beach on Monday the 26th. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92297184', '');}, 'log_autolink_impression');Playa Mujeres about kilometres from Beloved. Ubicado en su propia playa privada dentro de una tranquila comunidad cerrada, explore el inolvidable mundo de Dreams Playa Mujeres Golf & Spa Resort. Dreams Playa Mujeres Golf & Spa Resort Features. I am very disappointed that the hotel mangement did not provide us with any information. I am a member of Unlimited Vacation Club and have visited many Dreams/Secrets/Now properties and I was very excited to visit Dreams Playa Mujeres with my family after visiting Secrets next door in November. This is the version of our website addressed to speakers of English in the United States. Suites at Dreams Playa Mujeres are non-smoking and graciously appointed with a private terrace or balcony, daily refreshed mini-bar, rain shower, a Dreams Box for private 24-hour room service delivery and other enchanted amenities. We will be finding a new resort and adults only moving forward. Book your family's next trip today! I am disappointed in the service, no consistent cleaning, restocking, it seems like the resort is understaffed. No one was hurt, no cops or increased security seen. * My teenage son can be a bit scattered- he left his headphones on a table in the buffet area. Guests can enjoy 65,000 sq. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Also preferred is a waste of money, we do Preferred everytime we go and this was the worst. We would like to thank you for your observations and recommendations, please rest assured that your comments have been taken very seriously. Dreams Playa Mujeres Golf Resort & Spa now offers guests the option to experience a traditional Temazcal ceremony as part of the Endless Privileges® and Unlimited-Luxury® inclusions at no additional cost. Dear Griselda S, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Playa Mujeres Golf & Spa Resort. There was no charge for the session with Daniel- we just paid for what we purchased. I agree Sassy. Also I believe there was a shooting at Secrets a while back, maybe last year. We were excited to go to a DJ on the beach one night, looking forward to an evening of dancing, but we arrived to find about 10 kids, a few parents, and us (in spite of it being spring break season).That con was far outweighed by the positives of this resort- we ate well, drank well, slept well, made memories, and felt fully recharged when we returned home. I was trying to pay for an upgrade and she could not figure out anything but we got through it with a nice room in building 7 in room 7501 which was a great room but thats is where the terrible customer service started. Logistics Team They have a talented and efficient team of devoted group event planners who can all the logistic details of your event. Hotel would not acknowledge the shooting and brushed it off. Now $262 (Was $ 6 7 8 ) on Tripadvisor: Dreams Playa Mujeres Golf & Spa Resort, Playa Mujeres. Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. If I had one complaint, it would be the lack of nightlife. We'd have been able to see it, if not for some bushes running between the properties. Every chair and cabana were taken by 6am and not a soul seen in site. Lines for everything. * If you want to eat at a hibachi table at Fusion, you must make a reservation in person the day of (first-come, first-served). We were in mid week of our vacation celebrating my daughters birthday , then everything went sour. The week we were there in November there were three different shooting incidents 1) Secrets Silversands (SSS) 2) Secrets Playa Mujeres (SPM) and 3) Excellence Riviera Maya (ERM). Dreams Playa Mujeres is one of the top Cancun resorts with both a lazy river and water park. I was at the beach until 5 minutes before the shooting with my young son and i heard gunfire and i got my son to my wife and ran down to the beach to help. We were in mid week of our vacation celebrating my daughters birthday , then everything went sour. Haga tanto o tan poco como quiera en Dreams Playa Mujeres. It's not required, but the staff really earns it, and they are so appreciative. Just so everyone is clear on where this happened. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Beloved Hotel Playa Mujeres - Great News, Villa del Palmar Cancun Luxury Beach Resort & Spa, Grand Palladium Costa Mujeres Resort & Spa. I do feel sorry for some of the hard working employees in the bars and restaurants that were great such as Gabriela by the pool who we loved because this resort needs some change at the top..... Dear jmodaff52,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Explore » Dreams Lanzarote Playa Dorada Resort & Spa AMResorts is a collection of luxury resort destinations, each with its own unique personality. * They don't include straws with the drinks (for environmental reasons), but if you ask for one, they will give it to you. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tome un poco de sol junto a cualquiera de nuestras cuatro dos piscinas infinity, seis tinas de hidromasaje, dos piscinas para niños y un parque acuático The security at Secrets had the people contained. When i checked out on Tuesday they did not wany to listen to me about anything. Our family of four (including a teenager and adult child) had a great time at Dreams in March 2018. Unfortunately the worst happened a shoot out at the beach , no one explained anything to us and it was terrible to see and hear guests commenting on the incident. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. It was money and time well spent. Then I see it was the mainland, and that the hotel messed with the crime scene and moved the shell casings...and I’m like, yup, business as usual. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. My next email is going to be to Unlimited Vacation Club with my attorney to try and get my money back because of the way these resorts are run. A local was killed at the ERM incident. Después de todo, son sus vacaciones. Dear mbinx,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. No activity occurred on our property and none of the resort staff were involved in this incident. Dreams Playa Mujeres Golf & Spa Resort Teléfono: Fax: [email protected] AMResorts es un conjunto de lujosos destinos de resort, cada uno con una personalidad única. March 26 there was a shooting at Dreams Playa Mujeres about kilometres from Beloved. Reviews of I’d rather be at home and am pissed we spent thousands of dollars to be here. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Guests and operations were not affected.The safety of our guests is always our top priority. Guests and operations were not affected.The safety of our guests is always our top priority. Mar 9, 2020 - With a private beach, water park on-site & golf course next door, Dreams Playa Mujeres Golf Resort has something for everyone. Theater for nightly shows. I especially appreciated that the resort is in a gated community. This was our first experience at Dreams, and it met our expectations. There was a shooting on the beach right in front of the hotel. The staff came out and gave cocktails to those of us waiting in line. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92316016', '');}, 'log_autolink_impression');Isla Mujeres now and when I read the head line in the newspaper, i was like WHAT? All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. more. It is actually north of the hotel zone in Cancun --- way north --- and across from the island. We returned later figuring we'd never see them again, but the hostess was saving them for us. March 26 there was a shooting at Dreams (ta && ta.queueForLoad ? The main gate is always supervised by a security agent and resort access is actively monitored.4. The main gate is always supervised by a security agent and resort access is actively monitored.4. I don't want to let this stop me from going back to Mexico -- have been there 17 times now, it is my happy place. Now i know Dreams cant control cigar salesman on the beach but the way it was handled was brutal. I am on (ta && ta.queueForLoad ? 9 We first took cover then proceeded to run for our lives and made it back to our rooms safely. En Dreams Playa Mujeres Golf & Spa Resort, vamos mucho más allá de la experiencia de todo incluido con Unlimited-Luxury®, donde casi todo está incluido.Disfrute de espaciosas suites, restaurantes elegantemente decorados y lujosamente equipados donde no se necesita reservación, el Explorer's Club para niños y muchísimo más. No detail is missed and the service is out of this world. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. Please see our partners for more details. Allinclusive Gal 31,084 views 5:59 Dreams Playa Mujeres NEW 4K Drone Shots 2016 - … Security and safety is a concern. Slushy drinks are better with straws! They could also careless that we have been to various amstar resorts twice a year for the past four years.We go to AMStar resorts twice a year for the past 4 years and this will be our last. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Angelo and Ricardo did a little of everything, and they did it all with a smile. Then staff from ERC told us to leave the beach. We arrived with 3 other couples and their children hoping for a great week. i relayed info to many guests, they were trying to keep it a secret. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. Después de todo, son sus vacaciones. Absolute disorganization...Also preferred club not worth the money, no chairs, no cabanas, no reservations to restaurants ... anyone has access to lazy river so that is not a preferred club thing either. Every one of our resorts features sun- soaked beaches, elegant accommodations, a world-class spa, gourmet dining, unlimited premium drinks, and many other pampering amenities. It is considered the mainland to the island. My family of 5 were on the beach cabana’s apart of the Preferred club. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. I hope not. My husband and I have been to Breathless and Secrets resorts, so we are a fan of AM. It is our biggest hope you can give us the opportunity to host you again in the near future so we can welcome you once again, with the truly remarkable experience that you deserve. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. Com 2 piscinas de beiral infinito, 4 banheiras de hidromassagem e uma área de praia privada, o Dreams Playa Mujeres Golf & Spa Resort está situado em Cancún, na … We typically arrived at 6:15-6:30 and never once had to wait for a table. You know when you stay at a Dreams or Secrets Resort that you will be taken care of. Dreams Playa Mujeres is a new Resort North of Cancun. Kids running free everywhere. Thanks, Dreams, for a great vacation! There weren't enough bikes for everyone, so Ricardo went to the resort next door to get more, so nobody would miss out. Safety is now a concern for me .More, Dear sstanziola79,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Ask sstanziola79 about Dreams Playa Mujeres Golf & Spa Resort, Ask Ladygigi305 about Dreams Playa Mujeres Golf & Spa Resort, Ask Echst about Dreams Playa Mujeres Golf & Spa Resort, Ask samkristy4 about Dreams Playa Mujeres Golf & Spa Resort, Ask mbinx about Dreams Playa Mujeres Golf & Spa Resort, Great property, terrible handling of a shooting on the Beach, Ask jmodaff52 about Dreams Playa Mujeres Golf & Spa Resort, Hotels near Dreams Playa Mujeres Golf & Spa Resort, Dreams Playa Mujeres Golf & Spa Resort Pool, Dreams Playa Mujeres Golf & Spa Resort Rooms, Preferred Hotels & Resorts in Playa Mujeres, Playa Mujeres All Inclusive Family Resorts, Playa Mujeres Cheap All Inclusive Resorts, Playa Mujeres Adults Only All Inclusive Hotels, Hotels near Delphinus Conservation Sanctuaries, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, We compared the lowest prices from 16 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 11 websites, Grand Palladium Costa Mujeres Resort & Spa, We compared the lowest prices from 12 websites, We compared the lowest prices from 8 websites, Catalonia Costa Mujeres All Suites & Spa Resort, We compared the lowest prices from 10 websites, We compared the lowest prices from 7 websites. Does anybody know of any violent incidents further down towards Beloved? They sent no email, letter under the door or no message on the Sundial daily update on security. Dear samkristy4,Thank you very much for taking the time on writing your review, many thanks for providing your very cordial and nice comments regarding your recent stay at Dreams Playa Mujeres Golf & Spa Resort. Even the massive deployment of federal police and troops have done little to slow things down. Browse our accommodations in over 85,000 destinations. I was hoping the shootings were a thing of the past. We were staying at ERC, and were sitting on the beach at the far end of the property, close to the Now Saphire. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. Just a waste of money. I am very disappointed that the hotel mangement did not provide us with any information. We arrived at Dreams on March 26/Monday. Was a very traumatic experience and of course was encountered our second day of our 8 day trip. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. Not being familiar with the geography of the area, I have just checked to see how close this is to The Beloved (we stay there in June). The grounds and buildings are beautiful, and the employees we met were all very service-oriented. I'm not one to complain but or lady at check in was brutally slow and rude. Dreams Playa Mujeres Golf & Spa Resort is set along a private stretch of beach only minutes away from downtown Cancun, but a world away in a serene gated community. We had even upgraded to preferred club and honestly I was disappointed with the lack of communication. Get answers to your questions about Playa Mujeres, Cancun Airport information and transfers to your hotel, Preferred Hotels & Resorts in Playa Mujeres, Adults Only and Adult Friendly Resorts Playa Mujeres, Playa Mujeres Adults Only All Inclusive Resorts, Playa Mujeres Luxury All Inclusive Resorts, Playa Mujeres 5 Star All Inclusive Resorts, Playa Mujeres All Inclusive Beach Resorts, TRS Coral vs Fairmont Mayakoba vs Secrets Akumal, The Beloved Hotel vs Excellence Playa Mujeres. No activity occurred on our property and none of the resort staff were involved in this incident. A hotel for couples who dream of getting married in Cancun, but looking to escape the hustle and bustle of the hotel zone, Dreams Playa Mujeres may be just what you would like for a Caribbean wedding. more. I recommend getting there around 4:00. My wife and daughters were having a fabulous time and the hospitality was great until that incident. Safety is now a concern for me . Dreams Playa Mujeres Golf and Spa Resort is a popular all-inclusive resort in Playa Mujeres, Mexico. The shooting happened at the edge of that resort. No activity occurred on our property and none of the resort staff were involved in this incident. žã€ãƒ—ラヤ ムヘレスのDreams Playa Mujeres Golf & Spa Resort周辺の観光名所の 56,033 件の口コミ、および投稿された写真 No one was told anything!!! Oh and Sandra as well in the kitchen. It was a pleasure to host you during your vacations.It is wonderful to know that you and all your family had a great time with us, thanks for acknowledging our efforts to providing you the best experiences. Review of Dreams Playa Mujeres Golf & Spa Resort Reviewed March 28, 2018 We were in mid week of our vacation celebrating my daughters birthday, then everything went sour. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92275145', '');}, 'log_autolink_impression');Riu Dunamar regarding this incident, This very sad incident is already being covered in the thread below, https://www.tripadvisor.co.uk/ShowTopic-g1229340-i12413-k11258440-Safety-Playa_Mujeres_Yucatan_Peninsula.html. We stayed in a family suite (basically two adjoining rooms) with a tropical view, but even that tropical view provided us a peek at the ocean.While I could write a book about all of our experiences, I'll stick to some highlights from our visit:* Bike tour was great, but get there early to sign up if you're interested. See 3,393 traveler reviews, 4,563 candid photos, and great deals for Dreams Playa Mujeres Golf & Spa Resort, ranked #11 of 15 hotels Dreams Playa Mujeres is the ideal location not just to host an event for the space it affords, but for the entertainment and meals factors that come along with it. I paid a significant sum to be in the Club and they could care less. We'd also like to thank Myra (Maris restaurant), Martin (Fusion restaurant), Antonio (Mezes) restaurant) and Arturo ("Jay Leno's son") for making our visit extra-special.A few tips for new travelers to the resort:* Please bring 1's and 5's for tips. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. ft. of swimming pools and a * Family photos with Adventure Photos- I pre-scheduled this, and our pictures are gorgeous. * Swimming with the dolphins- a highlight of my kids' trip! I’ll be traveling to Playa Mujeres next month and have no plans to cancel. 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